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At Global Accountancy Institute Inc. we aim to provide the very best for our students and to contribute to the life of our local community. We seek to promote inclusivity, tolerance and respect for others at all times within a caring, supportive environment which values diversity. Despite our best intentions from time to time things can go wrong. When this happens you may wish to make a complaint. The procedure set out in this handbook tells you how to go about doing this.
1. The Institue aims to provide an excellent service for both students and the community.
2. Complaint will be dealt with promptly and fairly on the basis of this procedure.
3. The Institue will seek to learn from complaints found to have been valid and may make changes to operating procedures and practices where appropriate.
4. In dealing with complaints the Institue will have regard to its commitment to promote inclusivity, tolerance and respect for others and to the value it places on diversity.
Scope of the procedure
The Institue will investigate complaints that include the following areas:
• The quality and management of learning and assessment provision
• Financial irregularity
• Undue delay or non-compliance with published procedures
• Poor administration
• Equality and diversity issues
• Health and safety concerns
The Institue reserves the right not to investigate complaints considered to be vexatious or malicious.
There are three stages in dealing with a complaint. These are:
Stage one – informal resolution by discussion
Stage two – if this is not successful and you make a formal complaint to the President & CEO, he will arrange for your complaint to be investigated
Stage three – if you are still dissatisfied the Chairman for Broad of Governors will be asked to consider that there are sufficient grounds for an appeal against the outcome of the investigation, he will arrange for a panel of two administrative officers to be hear the appeal.
The way in which each of the three stages work is set out in detail below:
Where it is possible the Institue will try to deal with your complaint fairly, quickly and informally.
• If you are a student of the Institue, In the event that you do not consider it appropriate to approach your Tutor or Administrative staff you can send your complain to: firstname.lastname@example.org
If you wish to take your complaint to the next, formal stage you will be asked to explain your complaint in writing. This should be addressed to the President & CEO. The President will normally call you within 5 working days of receiving your written complaint.
The President will appoint an appropriate member of staff to investigate your complaint and you will be given the name and contact information of this staff.
The Institue will normally aim to let you have the results of the investigation within 25 working days of receiving your written complaint. If the investigation is to take more than 25 days you will be informed.
If you are still dissatisfied at the end of the stage two investigations, the matter will be referred to the Broad of Governors. They will review your written statements and the Institue’s response to these. They may make further enquiries to clarify any particular points or issues.
If they consider that there are sufficient grounds for an appeal against the outcome of the stage two investigations, they will arrange for a panel of two Administrative officers to hear your appeal. The Complaints Panel Procedure will then apply and you will be proved with a copy of this.
Stage three is the final stage of the Institue’s Complaints Procedure.
Global Accountancy Institute Inc. Terms and conditions:
You can register with Global Accountancy Institute Inc, at anytime. There is no registration fee to register with the Institute but their is an annual membership fee that will be added to your invoice. This fee is due and payable on the 1st of April each year
After registration you will select the course of study and make your payment via our subscription system. Registration on a course, together with the subscription payment ,creates a binding agreement to follow the particular course and to work hard so that you are successful.
A member declares that the information supplied on the registration form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund).
For member to become registered and active, member must pay (1) Global Annual Membership Fee
(2) Select and pay for a Subscription Package.
All membership fees and subscription fees NON-REFUNDABLE.
This means that if a student changes their mind after registering on a course, the deposit payment CANNOT be refunded. If the Institute Cancel the course then we will refund the subscription fee if you request a refund
Change of tutors, courses dates and locations –
Global Accountancy Institute Inc. reserves the right to change course dates, cancel courses, change tutors and locations from the published timetables at its discretion.
Members conduct - Members are expected to conduct themselves at all times in a manner which demonstrates respect for Global Accountancy Institute Inc and its staff, fellow Members and property. Breaches of the same can amount to gross misconduct, which may lead to expulsion from study (without refund).
Member Performance - Members are expected to perform above average. In order to do this members must complete 100% of Global Personalize Adaptive Learning System(GPALS) Activities and sit the Global Final Mock Examination Series. The Institute have all the resources to help students who are willing irrespective of their limitations. Breaches of the same can amount to gross misconduct, which may lead to expulsion from study (without refund).
All fees are quoted in United States Dollar (USD$)
Payment can be made using the following methods:
1)Online Payments using Debit Card and Credit Card
(2)Bank Wire Transfer Information is as follows:
Bank Name: Wells Fargo Bank, N.A.
Bank Address: 420 Montgomery
San Francisco, CA 94104
Beneficiary Account #: 2697769194
Wire Routing Transit Number(RTN/ABA) for Domestic Wires:121000248
SWIFT/BIC code for International Wires:WFBIUS6S
Beneficiary Account Name:Global Accountancy Institute Inc.
Beneficiary Address: 19C Trolley Square, Suite 20C
**Please indicate your Invoice Number and advise us immediately when you send a wire transfer.
(3) Bank Draft payable to: Global Accountancy Institute Inc.
Global Accountancy Institute Inc. is a Global Membership Organisation for Accountancy Students.
© 2016 Global Accountancy Institute Inc.